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Just finished a customer support chat with Alex who was quick, responsive and helpful. Alex also offered additional tips and tricks to help improve the current website during short wait times.
Thrilled our support team was quick, helpful, and dropped some website-enhancing tips! Thanks for the love—we’re here to boost your Shopify success!
- Kevin & Booster SEO Team
Came Here to Verify my Store In Chat, Izzy jumped in there quickly and with enthusiasm, She was very Happy to help me and made sure to ask if she could do anything else for me at the moment. The fun little gifs she uses in her responses sure help lighten the day . It was a pleasure to encounter her today. As far as The booster SEO image optimizer, I found it was actuiall not hard to learn how to use or do. ,(not a computer guy) So this was a very nice experience
So glad you had a great experience with our support team! We love hearing how their enthusiasm and fun GIFs brightened your day. Thrilled you found the Booster SEO Image Optimizer easy to use, too—thanks for the kind words!
- Kevin & Booster SEO Team
Yaci is amazing! She was quick to review the app with me, go over the plans and tools... i came out the session feeling more clear as to what to do. Thanks, great service! And... fun... with all those gifs!
This app is certainly robust.
Adriana
So thrilled you had an amazing experience with our team! Love that the session left you feeling clear and confident, with a side of fun from those GIFs. Thanks for the shoutout to our robust app and great service!
- Kevin & Booster SEO Team
Jon was really helpful and had great info about SEO and the app making it a simple enjoyable process overall appreciate it
So glad we made SEO and setup a breeze for you! Thanks for the love—our team’s here to keep things simple and enjoyable! 🌟
- Kevin & Booster SEO Team
I've been waiting for almost half a year now on an update while the app isn't working. The people keep telling me things will be alights, but they won't. The product is outdated and doesn't work on my theme.
Hi Hein,
Thanks for sharing your feedback with us — I completely understand your frustration, and I want to assure you that your case has never left our radar.
The issue you're experiencing stems from a rare conflict between your store’s theme configuration and some recent updates on Shopify’s end. This conflict is preventing the app from working seamlessly with your theme, and it requires a specific technical solution. Our engineering team is working closely with Shopify to fully resolve this, but because of the complexity of the issue, it’s taking some time to ensure that everything is properly aligned and functioning.
Our team has been thoroughly investigating this, and while it’s still in progress, we’re making steady headway. We fully appreciate how important it is for you to have a smooth and reliable experience with the app, and we’re committed to getting this resolved for you.
In the meantime, I’ve sent you an email with further details on the issue, and once the fix is implemented, we’ll ensure that the app will function as expected within your store’s environment.
If you have any additional questions or if there’s anything else you’d like to discuss, please feel free to reach out. We’re here to help.
Best regards,
Pat
Booster SEO Tech Support
This is my third time using this app. It helps a lot, especially with broken links, and their customer service is excellent.
So awesome to hear you're loving the app for the third time, especially for tackling those broken links! Thanks for the shoutout to our excellent customer service—we’re thrilled to keep supporting you! 😊🚀
- Kevin & Booster SEO Team
Theresa was very helpful and helped me fix the issue within 2 mins. And booster seo has really helped my website.
We're so glad our support was able to quickly resolve the issue, and that Booster SEO is helping your website. If you ever need further assistance, we’re here to help!
- Kevin & Booster SEO Team
I dont know if Booster App does what it claims, but I do know it is overpriced for what it offers. The support feels generic and unhelpful—responses seem templated rather than actually addressing specific issues. If they’re going to charge this much, they need to provide better, real-time support instead of making users wait with vague replies. For the price, I expected a much smoother experience. There's too much flattery and not enough depth. How could have support been more helpful? By giving me a tailored response as to how Booster has made any impact on our bottom line.
They just care about Sales, adding more users, nothing more.
Hi MedShop Direct,
Darrel here from Booster SEO.
I’ve read your recent feedback about our app and support, and I truly appreciate you taking the time to share your experience. I completely understand your frustration, and I sincerely apologize.
First regarding the improvements made by our app on your store, the Reports section of the app lists the changes that the app has made to your site. Note that the app's automatic changes are to your site's code, never to your site's content (such as visible product titles and descriptions) except where you provide input.
On the Reports page, press the tabs at the top of the list to filter by type of fix, and press View Details to see more details on a particular fix.
We also sent you an email to further explain the SEO improvements made by our app in your store.
Lastly, we value your business and we take full responsibility for the inconvenience you experienced with the support. We also addressed this in the email we sent you.
We will look forward to your response so that we can have the chance to turn around your experience with our app.
Cheers,
Darrel
Jon was very helpful and quickly replied to our enquiry with additional links to useful help with SEO. This will be very helpful. Tristan
Happy we could help fast with extra SEO links! Thanks for the shoutout – we’re here to make things easier for you!
- Kevin & Booster SEO Team
He was so generous with helping me today and even told me some small tips that helped me improve my store. I will definitely come back to him.
So thrilled to hear out team was generous with his help and shared tips to boost your store! Thanks for the kind words—we’re excited you’ll be back, and we’re always here to help! 😊🚀
- Kevin & Booster SEO Team