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Tried Gelato based on a recommendation, but the platform didn’t quite meet my expectations. The layout feels a bit clunky, and some of the features aren’t as intuitive as I’d like. Making small edits to existing products or navigating between sections took more time than expected. It works, but I found myself second-guessing simple steps more than I should on a business tool. Hoping future updates make it smoother to use.
Hi there,
Thank you for sharing your feedback, and we're sorry to hear that the platform didn’t meet your expectations. We understand how important it is for tools to feel intuitive and efficient—especially when you're building a business.
I’ve reached out to you directly to better understand your experience and see how we can support you moving forward.
Your feedback is invaluable as we continue to improve Gelato, and we truly appreciate you giving us a try.
Kind regards,
Bart
Gelato Support Team
Tried Gelato hoping for an easy setup, but the platform feels clunky and confusing. Navigation isn’t intuitive, and basic tasks like updating products or making changes take way more time than they should. The system seems buggy at times, which just adds to the frustration. Definitely not the smooth experience I expected.
Hi,
Thank you for your honest feedback — we’re sorry to hear that your experience with Gelato hasn’t met your expectations. We understand how important a smooth and intuitive setup is, especially when launching or managing a store. Your comments on navigation and system performance are taken seriously, and we’re actively working on improvements in these areas. If you're open to it, we’d appreciate the opportunity to better understand the issues you faced and guide you through any challenges. You may reach us at apifeedback@gelato.com
Kind regards,
Michal
Gelato Support Team
It has been a pleasure learning how to use this app to start an apparel store with Shopify. The integration has been easy and I enjoy the personalization feature.
Hi,
Thank you for your positive review. We're glad to hear that you've had a smooth experience integrating with Shopify and that you're enjoying the personalization feature. It's great to know the platform is supporting your journey in launching an apparel store. If you ever need assistance or have further questions, our 24/7 support team is always available. We appreciate you sharing your experience with us.
Kind regards,
Michal
Gelato Support Team
I have been using Gelato for my POD store. I really like the ease of setting up product. They have a very nice flow from beginning to end. I really like that I can see very nicely the colors I'm choosing for the mockups. Nice variety of mockups and templates. I would highly recommend checking them out!
Hello,
Thanks so much for the kind words! We're glad to hear the setup process, previews, and mockup options are working well for you. Wishing you continued success with your store — and we're here whenever you need us!
Best regards,
Bart
Gelato Support Team
Excellent app the only thing I would like being able to add different paper to current item for example if I could just copy it and just select a new paper for a new item.
Hello,
Thanks for the great review! We're glad you're enjoying the app. You can add different paper types to your wall art using the product expansion feature, or create design and product templates to streamline your product creation. Feel free to reach out if you'd like any guidance!
Best regards,
Bart
Gelato Support Team
i left a messed up review and they still contacted me and gave me the info to correct the application when they didnt have to. It works well. They even reached out to be sure that the fix was working. Thanks.
Hello,
Thank you for your feedback. We understand how frustrating it can be when publishing to your store doesn’t work as expected. After reviewing your account, we identified that changes made in Shopify may be affecting the connection.
Our support team is available via live chat for real-time assistance, and we’d be happy to help troubleshoot this further. I’ve also reached out directly to offer guidance and ensure everything is set up correctly.
Best regards,
Bart
Gelato Support Team
Gelato? More like melted ice cream—looks good at first, but quickly turns into a mess. The platform is full of surprises (not the good kind), with bugs that pop up like uninvited guests at a party. Features seem to be added without much testing, so expect some fun adventures in 'why isn't this working today?' land. If you enjoy troubleshooting more than selling, this might be the app for you! Otherwise, you might want to grab a real gelato and find a smoother solution elsewhere.
Hello,
Thank you for sharing your feedback. We strive to provide a reliable and efficient platform, and we regret that your experience has not met expectations. While we continuously improve our features and fix issues, we understand that unexpected challenges can be frustrating. Our team would love to learn more about the specific problems you've encountered so we can address them effectively. Please reach out to us at apifeedback@gelato.com, and we'll be happy to assist you. Your input helps us refine our platform and better serve our customers.
Best regards,
Michal
Gelato Support Team
Easy to use, good selection of products. Had tried two others before and found this much simpler, and with multiple international shipping options
Hello,
Thank you for the wonderful 5-star review! We're so glad to hear that you found Gelato easy to use and that our product selection and international shipping options stood out. It’s especially rewarding to know that, after trying other platforms, Gelato made things simpler for you. We’re here to support your growth every step of the way—thanks for choosing us
Wart regards,
Michal
Gelato Support Team
I agree with the bad reviews. The customer service is quite terrible. Our customers wouldn't receive their orders and Gelato refuses to refund them referring to their "refund" policy. One order got cancelled because they were missing one size of a T-Shirt. However, instead of refunding the order to our credit card, they gave us a credit note on account that is not being used when orders are automatically created - wtf...
The most annoying though is that most of the print products are not great quality. Very thin paper. The calendars are printed on both sides of the paper so that you can see through the pages. The posters are very thin... not great feedback from customers.
We are going to stop using their service, mostly due to annoying customer support that is nor friendly and rather contra productive.
After using it for around 30 days, I would say it is not really worth it. Very high prices, low quality and bad support.
Hello,
Thank you for your feedback. We're sorry to hear about your experience with Gelato. We strive to provide high-quality print-on-demand products and responsive customer support, so it’s disappointing to hear that we didn’t meet your expectations.
Regarding refunds, our policies align with industry standards, and we always aim to find fair resolutions in case of delivery issues. For quality concerns, we work with a global network of partners and continuously monitor production standards to improve our offerings.
We appreciate your time using Gelato and would love to learn more about the challenges you faced. We've reached you directly via email.
Kind regards,
Michal
Gelato Support Team
One of the best POD companies to go with. They have international shipping with tons locations world wide. High quality mockups, good prices and quality goods.
Hi there,
Thanks so much for the great review! We're glad you're making the most of our global network, high-quality mockups, and reliable products. We’re excited to keep supporting your growth.
Best regards,
Bart
Gelato Support Team