Shopify Marketplace Connect

I have used this to migrate our products to Amazon. At any point I have needed help beyond the available help files (particularly for undertstanding migration errors) or for really unique queries, the support team have been able to answer within a couple of hours with screenshots of my actual shopify product listings, highlighting the steps I need to take in order to resolve my problem. Fantastic service.

I want to express my heartfelt gratitude to Jae for her incredible support in helping me list my product on Amazon through Shopify and the Shopify Marketplace Connect app. Jae was not only extremely knowledgeable but also incredibly patient with me throughout the entire process. She guided me step by step and provided unwavering support, ensuring I understood everything clearly. Her professionalism and dedication made what could have been a challenging experience smooth and stress-free. Thank you, Jae, for your kindness, patience, and exceptional assistance. You truly went above and beyond!

Implemented on a ~5,000 SKU shop linked to Amazon and eBay UK, with many products already listed. The app has saved me a huge amount of time and has simplified my order handling with having everything in Shopify. As expected, a few teething issues with linking products but the support staff were really helpful, at one stage spending over two hours guiding me through some things. Fully recommended.

The app can get extremely frustrating due to constraints when linking the Shopify catalog with existing listings on Ebay/Amazon. It leaves too much room for error, and the process to correct it is so complicated.

This app isn't very user-friendly. The instructions are incomplete.

The support is really hit or miss. Sometimes it's great, and sometimes it's downright infuriating and the person either doesn't understand the problem or is just trying to close the case without actually listening.

As others have noted in their reviews, this app's functionality has significantly declined since Shopify acquired Codisto. The app overrides your existing eBay or Etsy data, which can damage your store and even lead to policy violations that may result in a suspension.

The support and development teams work closely together in the same office, yet they present themselves as if they operate from multiple locations and departments. This creates a false impression that resolving issues will take a long time.

The support team consistently refuses to acknowledge problems with their application, instead blaming platforms like Etsy, Amazon, or eBay for any issues. We also use other apps without experiencing problems, which we find depend on our clients’ preferences and budgets.

Lastly, I would advise caution when believing everything they say. There are online threads that highlight deceptive tactics they use to discourage users from uninstalling the app or leaving negative reviews.

**UPDATE**
Your app gets worse and worse day by day. Live-chat support takes hours to say a simple "hello" and the app is so littered w/ bugs it is scary. We are starting to regret using your app and migrating to another app is a large undertaking when dealing with 35K skus. You're owned by Shopify — why isn't Shopify fixing these issues?

**ORIGINAL REVIEW**
You'll be told that their connections working fine until you start facing show-stopper errors. You'll also be told that you'll always have 24/7 live-agent chat support until you do NOT. Here we are 2 days in a row trying their live-chat and there are NO live agents at all. And they aren't responding on the 'submit message' emails for now two days. We did not expect such unprofessional treatment from Shopify.

Best experience I've had so far with customer support (Michael). They go to great lengths to help with my issues. I just started using the app, but so far it seems to be great. Just a small learning curve on how it works.

Support is just awful. Since they were acquired by Shopify they blame everything on Shopify and close the case while acting rude. Then you have to reach out to Shopify support who are friendly and helpful, and confirm that it's a Marketplace Connect problem. Then you have to reach back out to MC with a case number from Shopify before they'll do anything.

Marketplace Connect has a lot of bugs and is lacking in a lot of really basic features. Doesn't feel like the engineers really know how their customers are using the tool. We pay almost $100/mo in charges yet it has less features than alternatives like Veeqo which is free. In fact, Veeqo will offer 5% back on any shipping labels purchased, and can predict how many units you need to re-order based on previous sales.

I just can't understand why anyone would still use this app when the Marketplace Connect team cares so little about it themselves.

I use Shopify Marketplace Connect for Walmart and Target Plus to list my products. While Walmart's interface was initially less intuitive, it's now fairly easy to use. Target's listing process, however, has been very frustrating.

Walmart Marketplace:

Pros: Easy listing process once you're familiar with the interface.
Cons: Some prompts and expectations within the app could be clearer and more straightforward.

Target Marketplace Connect:

Cons:
* My first listing attempt was rejected without a clear explanation.
* The second listing required an excessive amount of detail, including numerous dimensions, making it unnecessarily time-consuming.
* The app needs clearer indication of which fields are truly required. Currently, it uses an asterisk to mark some required fields, but after submitting a listing, I receive critical errors for fields that were not marked as required. This inconsistency leads to multiple errors and wasted time.

* Target Plus lacks the shipping flexibility offered by other platforms. Sellers are locked into their initial choice of shipping carrier, which restricts options for both sellers and customers who may prefer different carriers or shipping speeds.

Suggestion:

* Target should streamline the listing process, clearly indicate which fields are mandatory, and ensure a smoother, more user-friendly experience.

* Improve shipping flexibility: Allow sellers to change shipping carriers based on weight, shipping cost, and speed.

Support Experiences:

Support experiences have been inconsistent. While some agents were unhelpful and unclear, I recently connected with Lou, who was fantastic. He was knowledgeable, empathetic, and provided clear solutions.

Suggestion: Ensure all support agents are trained to provide the same level of excellent service as Lou, with a focus on clear communication, empathy, and understanding.

Overall:

Enhance the seller experience by focusing on clarity and efficiency. Provide clear instructions, concise error messages (not everything needs to be critical), and a clear distinction between required and recommended fields. Streamlined processes and knowledgeable support agents are also essential.

I'm adding one star to my review because a leader from the company contacted me and explained the situation. However, the lack of follow-up and subsequent unresponsiveness from that same leader is disappointing and prevents me from rating higher. There are still issues with the app, and the customer communication via chat needs substantial improvement, including consistent and timely responses to customer contact. Addressing these fundamental communication and functionality problems should be a priority.

doing a great job of getting our products into ebay and always great support