Shopify Marketplace Connect

Support is just awful. Since they were acquired by Shopify they blame everything on Shopify and close the case while acting rude. Then you have to reach out to Shopify support who are friendly and helpful, and confirm that it's a Marketplace Connect problem. Then you have to reach back out to MC with a case number from Shopify before they'll do anything.

Marketplace Connect has a lot of bugs and is lacking in a lot of really basic features. Doesn't feel like the engineers really know how their customers are using the tool. We pay almost $100/mo in charges yet it has less features than alternatives like Veeqo which is free. In fact, Veeqo will offer 5% back on any shipping labels purchased, and can predict how many units you need to re-order based on previous sales.

I just can't understand why anyone would still use this app when the Marketplace Connect team cares so little about it themselves.

Support was slow, Ebay Template didn't sync to our Ebay store so we ended up paying someone else to manually fix the issue. This was after weeks of waiting and the issue being 'escalated to the team'. Not a great experience tbh.

Great product and great customer service. I have noticed that their only limitations tend to fall in line with the limits of the platforms they integrate. They are much better than our past integrator for Amazon! Customer service tends to have a good knowledge base and replies back within a reasonable time.

As a new user, I want to share a positive review for the Chat Help I received from Jae. Jae answered my questions even though I asked the same sort of question more than once to be sure I was understanding how the app was working in the background. It was easy to attach screenshots and Jae helped me understand the app more fully. I am prepared to continue listing and syncing my shopify with other platforms with the help of Marketplace Connect.

I've been using Marketplace Connect to publish products to Etsy and eBay, as well as to sync inventory with Amazon, and overall, it's been a great experience. The app is free and easy to work with, making it a valuable tool for managing multiple sales channels.

The support team is excellent—Adrian, in particular, was very helpful in quickly resolving issues. Live chat support is fast, with almost no waiting time, which is a huge plus. The team is professional and responsive, making the process much smoother.

There are some areas for improvement, such as reducing the long wait times for Etsy listings pages to open and adding more options to the bulk edit tool. However, despite these minor drawbacks, Marketplace Connect is a solid choice for sellers looking to streamline their inventory and listings across multiple platforms.

Good customer service and an absolute must have for anyone that wants their shopify products in ebay.

didnt work for my listings as they were customized. I did say that in the beginning and was assured it would work. Then when i linked the listings it erased data from my etsy store, I had to remove the app and now my etsy listings are not allowing me to edit them. extremely disappointed, and potentially ruined my etsy store.

Excellent customer service! Joshua was super helpful and made the whole process smooth and stress-free. Really appreciate the support!

Fantastic app. The support is excellent. Super fast. Lots of options. Saves me so much time! Excellent.

Dom was super helpful and knowledgeable! He helped me with what I needed and explained the A/B options, so I could make an informed decision!