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Had questions about how my campaigns function and received a thorough response with details on how to optimize them for higher functionality and visibility. Very helpful. Also see that I am getting the expected conversions on them as they have been active. Good product thus far.
I was facing an issue integrating OptiMonk with Klaviyo. I reached out to their support team, and Emil resolved the issue in seconds! He was extremely responsive and supportive.
I installed their app in hopes of setting up a wheel only to find that it is so limited, hard to use, hard to set up. support wasn't any help. going to look for an alternative pop up wheel app instead. Spare yourself and don't try theirs. Some part of their lucky wheel I can even call stupid and useless like, they added a "no luck today" on their template but it required a coupon code and when you actually test the wheel and got to "no luck today" you'll be greeted with a "congratulations" with a coupon code. just stupid.
Hi There!
We’re sorry to hear you had a frustrating experience with our app.
We understand why you might find the wheel limited, but we would also like to clarify why our template functions this way.
The "non-winning" slices are included to enhance anticipation, but we ensure every spin results in a win to keep visitors engaged. The non-winning slices have a 0% weighting factor for this reason.
This approach helps maintain interest and prevents users from losing motivation :)
I hope this gives a better insight into why we created our lucky templates in such a way. Our development team is constantly working on enhancing our features.
We also apologize if our support team didn’t meet your expectations—we’re always looking to do better!
Our team has reached out to you via email to better your OptiMonk experience :)
Best,
Sarah & the OptiMonk Support Team
A lot of issues setting up - chat support not really active. Can't see teams popups they have spent hours working on. A lot of bugs. Hopefully can get this sorted
The Support is excellent and sticks with it until resolved. Can't ask for anything more than that.
This app has beautiful popups! And so very customizable. I was using justuno before and these are nicer looking and plans are cheaper.
Everything is working good. And conversions are doing a lot better for my website
everything is fine. Perfect tool and solid, fast service.
Optimonk is a great tool and can be implemented by everyone. A technical or design background is not required. You are able to capture anonymous traffic when they exit which is a customer file builder. The conversion optimizations are strong and boost results reliably. The software includes effective audience targeting so you can enhance conversions for your paid traffic or elect to offer discounts only to organic traffic, or returning customers. Easy to use and the product is always improving with new features. The support is also top notch which makes a big difference to busy site managers.
Great customer support! Thanks Viktor!