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We have been customers for a very long time. Great product. Two suggestions: 1) set up, like in all new platforms requires a bit of a learning curve. as soon as someone signs up, assign them an hour with support to get going. 2) our campaign went down mysteriously a couple of times. Would be nice to get a warning saying it is down, do you know?
Application facile à utiliser, très intuitif.
Avec des dessiner très abouti, rien à dire jusqu'à maintenant, Top.
Bonjour,
Merci beacoup pour cette critique.
N’hésitez pas à nous contacter à nouveau si vous avez besion d’aide.
Nous serons ravis de vous aider :)
Cordialement,
Le serviece clientèle d'OptiMonk
So far so good. I am trying the free plan. The design process is good and has many features. There are many templates. The support team is really fast and responsive.
Hi there,
Thank you very much for your kind review and I along with the OptiMonk team are so happy to hear that you find our popup designs and features good :)
If you do ever need any assistance with the App or have any questions then please feel free to contact us and we will be more than happy to assist you
We wish you many successes with your business!
Kind Regards
Tom from the OptiMonk Support Team
The Customer Support Team is really fast with their responses. They take care to leave you with a solution you understand and can work with.
Hi there,
I am happy to hear about your positive experience with our Support team.
It was a pleasure helping you and I wish you a lot of success with your business! And please feel free to reach out to us anytime if you need assistance or advice. We’ll be here to help you! :)
Sara from the OptiMonk Support team
Good pop up app. Great design templates for pop ups. Good support but with time difference can take time for responses. A bit pricey.
Awesome app! Helps me grow my email list. Could have a bit better design functionality, but awesome app!
Overall, a great software package with an immense amount of control over how or why your popups are displaying. Allows a massive variety of campaigns to be run simultaneously.
I'd like to see more popups with Recart's Facebook Messenger integration, though I'm told there will be more soon.
I installed this app about a month ago primarily to be able to integrate my email sign-ups from a popup directly into my email subscriber list with Seguno. Currently, I use it for 3 different types of popups and an announcement bar. Although some features are lacking (such as auto-created unique discount codes and the cart goal progress option for announcement bars so they can be used as free shipping bars), customer service from the OptiMonk team makes up for it with their friendliness, expertise, and willingness to help.
Hi There,
We're happy to hear that you're running multiple campaigns on your site and thank you for the constructive ideas. We're always trying to improve and your insights will be forwarded to our Product Team!
Our support team is very glad that you are satisfied with our service, we do our best to help each customer with personal assistance. :)
Have a great week,
Anna from OptiMonk
TL;DR - Very happy with the app as well as the customer service. Only gripe would be how limiting the templates can be, and even then the Optimonk team is more than willing to help.
The Optimonk Team have been very responsive and very helpful! Both Geosh and Nicole have been quick to respond and very easy to reach. The system is easy to use, but the templates available are a bit limiting.
If you enjoyed the look of one template, but wanted a feature that wasn't available on it originally (say a countdown timer), you're unfortunately stuck. It is possible to build a template, though it would take some knowledge with HTML, CSS and Javascript coding expertise in order to build them.
The team at Optimonk were great and helped with building similar campaigns like above, but custom work like this is a slow process that takes time to develop.
The app works really well. It has helped me convert customers that go to leave my site. The only thing I wish is if the plan/pricing wasn't based on page views and instead based on the number of times the popup ad was actually shown.