ShipBob Fulfillment

They overcharged me on 6 packages from USA, to USA, all of them weighed less then 5lbs and dimensions small, they overcharged by 550$!!!!!! If my store would have been live and i had 100 orders that they they would have ACH charged me probably over 10k without me being able to do anything about it.

And thats not the worst of it, that was for 2 days guaranteed shipbob express delivery, arrived 8-10 days later.

This was resolved 14 days later, and money credited to my shipbob account.

Not only that but they claim the reason for it was that the dimensions of my products were wrong, well i have an email sent from me 2 weeks before telling them to fix the dimensions of some smaller products, and they said thanks we will fix it, confimed it, but apparently never did.

Why is that ? Because 99% of theire customer service is sitting in a call center in INDIA, and they cant help with jack, they just forward internally, and then you will get another message from a USA based agent that takes theire sweet time because they probably manage like a gazillion accounts.

Not only that i have no gone over to a different 3PL, moved everything delayed my launch lost thousands of dollars due to ShipBob and they have the audacity to charge me a PICK FEE of 1100+$ for shipping out my little invetory i had in there that they charged 360$ for shipping btw and they charged me PICK fee for individual SKUs when i allready had my SKUs boxed up and separated all they needed to do was slap on labels.

I was in here reading reviews before i chose shipbob and i was convinced they were good, so im hoping this post can act as a warning for others like me. I chose to go with Fulfyld instead. DYOR.

The support team has been very supportive in setting up integration. It has been more than a month with them and everything is super smooth. Highly recommended.

Great implemantation service (Manas was our guy), really helped us going through all the onboarding procced with grace and patient, and above all, professionaly!

Ease of installation
Speed and reliability of order ingestion
Tracking upload speed
Technical support / outages

Très bon interface, très facile d'utiliser et j'ai reçu un très bon service de Manas, il est excellent en communication et il a montrer un maitrise de l'outil.

The onboarding was very thorough and so far, everything is working perfectly. Absolutely delighted with the team and the process.

Great experience so far. Has done everything needed and Pramod has been a huge help.

Very beautiful experience and the instructor was very professional and informative on all the questions i asked. The integration was a wonderful experience with my instructor (Manas)

Great experience so far with ShipBob knowing that we are live since a month, specialists are efficent and open to questions. The system is well made I believe. All good so far!

Super easy-to-use User Interface, friendly customer service and support throughout the implementation phase.
Overall very happy :)