ShipBob Fulfillment

It's been a nightmare. Their fullfilment is almost double of what you see on shopify. In addition they lost packages at their wearhosue. The worst part is that often their orders are not going out 2 or 3 days after fulfillment. I am getting inventory out right now. Read all the negative reviews but wanted to give them a chance. Not wroth it. And all support is in India via email. Don't do it.

I’ve been using ShipBob for over a year now, and honestly, I’ve had nothing but problems. I don’t like writing negative reviews, but I feel like this one is necessary.

The biggest issue for me has been their support team. I’d open a ticket about an issue, they’d tell me it’s fixed, and then the same thing would happen again a few days later. For example, my TikTok Shop orders weren’t syncing properly, and there were constant SKU problems. This went on for over a month before it was finally resolved. Then, once that got sorted, shipping updates stopped syncing to TikTok, so I had to manually update them myself. It’s just one thing after another.

On top of that, I was told shipping costs would be between $7–$9, but I’ve been charged way more than that multiple times. And today, I had a customer receive the wrong color product entirely! It’s always these little things that add up, and I’m beyond frustrated.

After I finish this bulk order, I’m switching to another shipping company. ShipBob charges way too much for the level of service they provide. I really hope they can figure things out for other customers, but I’m done.

I also forgot to mention i always get duty fees in the mail and packages always get lost when i ship them to my models.

Dealing with ShipBob has been incredibly stressful for me. It feels like there's always one problem after another, and their chat support hasn’t been helpful at all. The support team often seems unprepared to address issues effectively, which only adds to the frustration.

Don’t use ShipBob if you want to sell in the UK.

They have blocked my orders for two months now, due to re review of duty paid (which we have shared documentation for).

We missed out on Black Friday and Christmas sales and it’s destroying our small company.

I respect the need for compliance, but it’s been two months since we sent documentation and ShipBob has stopped responding. Unacceptable.

Don't often write reviews but feel an obligation to warn other business owners. Shipbob were very good during the sales process but as soon as we started operating they were useless. We are a UK based business and intended to use shipbob to fulfil EU orders (post brexit).

However, despite following shipbob's UK to EU stock transfer process, our shipments were always fraught with crossborder issues. Our stock transfers were always at least 4 weeks late due to incompetency on shipbobs end. It seemed like shipbob had never onboarded a new customer before, crucial information which cost us thousands of pounds was missed and all the problem solving had to be done from our end due to shipbob often not responding to us or couriers.

We used the service for three months and do not recommend for UK businesses looking to oursource their international fulfilment

They overcharged me on 6 packages from USA, to USA, all of them weighed less then 5lbs and dimensions small, they overcharged by 550$!!!!!! If my store would have been live and i had 100 orders that they they would have ACH charged me probably over 10k without me being able to do anything about it.

And thats not the worst of it, that was for 2 days guaranteed shipbob express delivery, arrived 8-10 days later.

This was resolved 14 days later, and money credited to my shipbob account.

Not only that but they claim the reason for it was that the dimensions of my products were wrong, well i have an email sent from me 2 weeks before telling them to fix the dimensions of some smaller products, and they said thanks we will fix it, confimed it, but apparently never did.

Why is that ? Because 99% of theire customer service is sitting in a call center in INDIA, and they cant help with jack, they just forward internally, and then you will get another message from a USA based agent that takes theire sweet time because they probably manage like a gazillion accounts.

Not only that i have no gone over to a different 3PL, moved everything delayed my launch lost thousands of dollars due to ShipBob and they have the audacity to charge me a PICK FEE of 1100+$ for shipping out my little invetory i had in there that they charged 360$ for shipping btw and they charged me PICK fee for individual SKUs when i allready had my SKUs boxed up and separated all they needed to do was slap on labels.

I was in here reading reviews before i chose shipbob and i was convinced they were good, so im hoping this post can act as a warning for others like me. I chose to go with Fulfyld instead. DYOR.

I worked with several fulfilment centers in my career and never had a worse experience than with ShipBob. Our company kept receiving complaints from DTC customers that were receiving products heavily stained, dented and damaged, covered in black dust that looked like soot. We placed a number of trial orders and had the same issue every single time, products arriving in horrible conditions. After asking ShipBob multiple times for an explanation, product audit and resolution, we waited months and finally received appalling pictures that showed our expensive products "stored" in haphazard mounds on top of each other in filthy boxes on the floor. It was evident from the pictures that many units were stained, dented, broken, leaked. We requested a report of damaged vs salable units and a credit for the damages. After over three months, we still have received no answers on the counts and were told that all of our damages are due to a mysterious "manufacturing defect" and Ship Bob is refusing to cover for any of it. These are thousands upon thousands of dollars of loss plus DTC customers being lost due to the poor experience. Further to this, the customer service is absolutely useless for any matter beyond the simplest things and will just provide pointless "cut and paste" answers that do not resolve your issues. I absolutely DO NOT recommend this company to anyone who values their business and brand equity. I wish I could attach the horrible pictures for everyone to see.

Not to happy with their most recent interface change over as it's very confusing to understand and keep your inventory organized. They should have though this through and tested it a bit more before implementing.

After several years we are ending our relationship with Shipbob. They have overcharged us multiple times to the tune of thousands of dollars. Most recently, we submitted a work order to remove our few remaining items so we could close out our account. After paying for that work order, they "found" two cases of our most popular product of which we'd been sold out of for months. We relisted the item on our website and sold all but two units just in case there were any lost/damaged orders. We then submitted a disposal request for the warehouse to dispose of the two remaining 3.4 fl oz tubes of moisturizer so we could close our account. This should only cost a few dollars. Instead, Shipbob charged us $500 to dispose of two skincare products that fit in the palm of your hand. We raised the issue with Shipbob and weeks later we are still awaiting the refund...

Shipbob is an absolute nightmare. I have never dealt with a company with such poor customer service. It takes weeks to resolve issues that are mistakes on their end. We have had consistent issues with them entering significantly incorrect product dimensions and weights. This has resulted in customers being quoted shipping rates 5-8 times higher than they should be. To make it worse, their customer service is taking weeks to fix each issue. The most recent issue took 6 weeks, just to get them to correct incorrect product dimensions (customers can't edit product dimensions or weights). For anyone considering using Shipbob, I would strongly encourage you to look at alternative options.