Sherpas: Smart SEO
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Urgent Complaint: Inventory Data Corrupted After Uninstalling Smart SEO App
I had your app installed for approximately 3 months. During this period, everything appeared to function normally. However, Yesterday I uninstalled the app, I encountered a critical problem: all product inventory information in my backend became corrupted - display" sold out". This issue did not exist prior to the installation of the Smart SEO app. I tried to different way to solved this problem, but it doesn't work. I need some one to help me for this. Thanks!
had bought a plan for $4.99 unlimited monthly instead of grandfathering me in he completely disabled app so i couldn't use it but still charged me. for how long i will never know, because its meant to be on autopilot, he then changed the pricing which is why he shut off my app its criminal. I left and will never come back because of that.
Hi Charlotte,
This is Milen from Smart SEO. I am not sure what happened and what you mean by disabling the app. I checked at the time we got this review and we did not have any outages or anything that might be related to the issue on your end. But whatever the problem is I am sure we can fix it in a matter of minutes. Unfortunately we were not able to get in touch with you. If you are reading this please get in touch with us and we will get everything up and running and much more to compensate you for any frustration you might have had with the app. Issues do arise sometimes and I am sorry that you had one but if you give us a chance to resolve it and to compensate you I can assure you will have a much better website in terms of SEO.
I hope to hear from you!
The target keyword dissapeared in all my products without sudden explanation, and the broken links section never worked. Costly and non effective.
No SEO results, No Website speed results. They asked for a second chance, we believed them and we gave it to them, it’s a pity that they didn't live up to our expectations. Conclusion: they are not professionals in this field.
Hi Dzimitry,
We did debug your homepage, theme and apps and got your homepage speed from a sad 47 on mobile to 87 and 99 on desktop in just two days. Obviously you have been working on your website and your score is now 81, as I can see a few new errors, but 81 is still almost double 47. On top of that we did send you a message on Friday that we will get your page speed above 90 just that we need some more time. And you left your review on Sunday, obviously frustrated that we haven't done this over the weekend. Let me mention to all readers, that the work we did and were going to do was for free.
So to answer your review: We are professionals, and we are one of the best in our field. But most importantly we try to help merchants even when we are not going to make a penny out of it. We do it for our good name and the reviews here are a testimony to this.
Very disappointed, I install this app and then uninstalled, but there was left code, when I ask them for help, I need to install again and pay one monthly fee. Sent them emails, no reply.
Hi James,
Please note that the best way to uninstall the app is to go to the Setup page and press the Remove Integration button. This is what we advised you do when you asked us for help. You would not have been charged $4.99 because you have already gone into a billing cycle. And in the unlikely situation that this billing cycle ended the minuted you installed the app again we would have refunded the charge.
Still you went on to manually delete the app and broke your website. Now we would have fixed that was it not for the weekend. Your tickets arrived late Friday night. Please note that we sometimes provide support over the weekends but in general cannot afford to do so for an app which is generating less than a developer's salary. And this support case was indeed answered by us.
Given all this I believe you review is completely unjustified, first of all because it wasn't us who broke your website obviously, second because we gave you a solution and third because in the prospect of paying $4.99 which would not have happened with 100% certainty you chose to risk your sales over the weekend and then blame us for this.
I am sorry I have to be so direct but given all the hard work we have put into this app and the fact that we have been answering more than 30 support requests every day for the past two years I feel that this review is doing us great injustice!