Smile: Loyalty Rewards Program

Excellent app! Increased our customer engagement and customers actually love it! The tiered program is a big plus for our customers. The dashboard is very complete and the features are better than similar apps we tried. Also, the support staff has been a delight to work with. Quick, competent and courteous.

Customer Service is amazing! They answer very quickly and have always helped me learn how to use the app for my business. I am a new user of Smile and have alredy had my own customers enjoy the app. Jade was very helpful in helping me resolve an issue I was having in using the app. Thank you guys for a great product.

I would highly recommend this app. I was not able to get the app to work correctly on my website. Lynn checked out the issue and found an error in less than 30 minutes.

Smile has been great for our business. It has been simple to setup and operate and gets a high percentage of customer uptake and retention. Support has been helpful at all points through our journey.

We used Smile for a few years now, excellent reward system, easy to set up, manag,e and use for customers. UI and UX are super friendly. Customer Support Shelby was wonderful in helping me with inquiries.

The helpdesk team are really proactive and responsive.
Programme is fairly easy to set up and integrate
The missing star is because some features are not yet available inc but not limited to - being able to view invoices, being able to edit all assets available, some bugs in the system where uploaded content deletes itself.
Dont think the analytics are that straightforward yet or intuitive
Overall though I would recommend as the team really want you to succeed and give their support whereever and as much as possible and I do think the few remaining bugs will get ironed out.
Do I think this has driven increased loyalty? I am not sure yet as the analytics dont make that easy to monitor BUT I do think the goodwill this creates among customers is worthwhile.

NB extra edit: Since leaving this review, the smile team have been tenacious in resolving some of the issues I had - they really do want to make this a 5 star experience for everyone. I am changing my review from 4 stars to 5 stars as they do deserve the extra star for this alone! A couple of things to note though - still cannot view invoices in the billing section and the reports dont show behaviour of those who are not enrolled to get a clear picture. What I noted from using my own analytics was that so far this scheme has not improved loyalty, but it has improved AOV. And I still maintain that the goodwill it provides to our customers is beneficial. For the cost of the programme vs what smile provides I believe this is good value and I am glad I chose smile over their competitors

Erin was amazing.

She emailed me just a few minutes after I had sent my query. She provided detailed instructions on how to create another way to redeem points.

I´ll definitely reach out to her if I need to change the settings of our rewards program in the future.

The customer service and chat response is great. Lynn did a great job solving my problem. When the data that I needed wasn't present on the dashboard, she sent me everything I needed in a raw data file - great for analysis! Dashboard could be a bit more descriptive of the data presented.

In the grind as a business owner, quick and simple solutions are vital! Hannah was very helpful and provided clarity by answering my question. This really gave me more confidence in using smile to better serve my customers to keep growing my business!

This app is easy to implement and customize with a variety of rewards for customers. The support team is quick to respond to questions with several solutions for our program.