Smile: Loyalty Rewards Program

Online support is great, still getting head around the app and how to make it worth our customers while as well as creating ease of use for staff.

The app is pretty good, but twice a year I look at other review apps to see if i can reduce my monthly costs. Its nearly the same as Klaviyo email system but does not have the same functionality. We have had the app for ages and there doesnt seem to be any more obvious innovation. But hey the devil ya know..... The support team is awesome, responsive, i guess thats what i am paying for?

Lisa was very helpful and effecient. Many thanks

Helpful & prompt customer service. The app is working well for us at the moment (we are on the free plan), but there is a small issue with guest nudge referrals not working. Apparently this is to do with the new Shopify checkout and Smile are working on a fix to this.

Great app and quick support.
I think it is missing analytics about the emails being sent to customers.

Customer service has been great! The few times we've had questions, Lisa has come to our aid within just a few hours, not only with answers, but also with screen-shots, and even embedded video/GIF that make it very easy to understand! Explanations have been simple and complete, making sure that we fully understand the solution. Thanks for the great customer service! :)

Still need some help on the customer side with enrollment / customer finding thier share link to share with other clients. This really needs to be more visible and promoted somehow..more bolder / bigger. I am sure in time this will work out better

The team have been very responsive, and we look forward to the benefits of implementing the app.

Helpful and quick customer service. I find the integration works well and provides good value overall.

Jade was a great help to me. Super-fast response as well.