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I have some trouble but got them solved very quickly. They have a great support team to help you with what you need. Really appreciate.
Just started using this app and so far so good. Niran has provided exceptional customer support in helping us tweak and successfully launch this app!
I used to LOVE this app when it was the free version... no bugs or issues...then I had to start paying PREMIUM which is a ridiculous amount of money....costing 50% or more of what it costs to run all of Shopify..... since the update I can no longer access customers points on POS if they have more than one reward to use. Customer support is useless as you can only contact thru email and it takes at least a day for someone to get back to you. I will be looking for a new more affordable points system to use.
Hi Julie,
We're always here for you if you need help, and you are more than welcome to request a callback if you feel speaking to support directly would be easier for you!
The POS issue is a known problem and we are working with Shopify's development team as we need them to help address a known API issue they have to get this fixed. I do apologize for the time it taking them to resolve this.
I see Salem and Allie are in touch from our support team, but I will follow up with you directly to see if there's anything more we can do to empower you with Stamped!
Customer service is the best. Its evident they want you to succeed with their product. I had a few design changes above my paygrade and Ivan had me taken care of in no time. 5 stars!
Great product and support team. They were responsive, courteous and very helpful. Thank you Stamped!
Prompt response with the issue faced and friendly service from Andrea and i'm happy that the problem had been solved. Thank you.
Hi there Master Grocers team,
Thank you for taking the time to leave us a review! We're glad to hear that you had a positive experience with our customer support representative, Andrea. We take pride in providing friendly and helpful service to all of our Merchants.
We're sorry to hear that you experienced an issue in the first place, but we're happy to hear that Andrea was able to assist you and resolve the problem.
Thank you again for your feedback. We look forward to serving you again in the future!
The system is flaky and the support is very slow. I only got one month free for it not working - now I see another person got 2 months free. I will be requesting the extra month as the system is not adding points since the start of this month. My customers are angry. This is completely unacceptable for an app that costs $170 per month.
Support is ignoring my request for information about why this is not working. I am now actively looking for an alternative.
Hello PekoeTea Edinburgh team,
We genuinely apologize for the ongoing inconvenience and the delay in addressing your concerns. The issue you're encountering with the POS app indeed involves a dependency on Shopify for resolution, which has contributed to the extended timeframe.
We'd like to apologize for any miscommunication regarding the compensation duration. We aim to ensure fairness and rectify any discrepancies in our resolution process. We're more than willing to address your concerns and further extend the compensation accordingly if necessary.
Our team is actively investigating the points discrepancy, and we're committed to resolving this matter as soon as possible. Your feedback about the slow response time has been duly noted, and we're working to improve our support efficiency.
Please allow us the opportunity to rectify this situation and restore your trust in our service. If you have any further information or queries, we encourage you to reach out directly, and we'll prioritize your case.
Thank you for your understanding and patience.
Your partners in success,
All of us at Stamped
So great and easy to use!
I highly recommend using this platform, especially if you are a start up as shopify have made this simple to use.
Amazing app and amazing service. Support emails answered within hours. Would highly recommend. Great integration with shopify
Tremendous disappointment. So many issues it's hard to explain all here. Their system doesn't fundamentally work. Their launcher API takes 20+ seconds to load. Customers are unable to redeem rewards. Customer support for these critical issues is basically non-existant.
Hello KITSCH,
Thank you for your review and feedback.
We apologize for the issues you are facing with the rewards widget. Our engineers are currently working on fixing the concerns, and we will get back to you once they have been resolved accordingly.