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Desinstalé la aplicación en Junio, estamos en Agosto y me siguen cobrando mensualidad
Dashboard is having issues. Unable to load customer details and their points, which means you cannot manually credit/debit points for them or check their points balance.
Developers are very slow in fixing bugs. Not recommended for a paid app.
Upon further checking, many customers points are not credited at all. This has caused great distress to our business as we have no way to track back how many points each customer should have. All we see is regular customers who have bought multiple times are not credited with any points at all.
This app is so buggy it should be avoided.
UPDATE AFTER DEVELOPERS REPLY
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No, the problems persist even till today (26 Nov 2023). Migrating to 2.0 did nothing to help. Customers who referred friend does not get rewarded, customers who left reviews does not get rewarded, customer do not get rewarded during their birthdays. Nothing works. AVOID AT ALL COST.
Hello Unnie K-Shop Team,
Thank you for taking the time to share your feedback. We're truly sorry to hear about the issues you've been facing with the Loyalty app. We understand your concerns and the impact these issues have had on your business.
Our team is actively working to address these problems, and we're in the process of migrating merchants to our new Loyalty 2.0 experience. This should help resolve many of the challenges you mentioned, particularly those related to the dashboard and point tracking.
We genuinely appreciate your patience during this transition, and we're committed to ensuring the Loyalty app works seamlessly for your business. Your feedback is invaluable in making the necessary improvements.
If you have any specific questions or require further assistance, please don't hesitate to reach out to our product support team at support@stamped.io. We're here to help and ensure that your experience with our app is nothing short of exceptional.
Your partners in success,
All of us at Stamped
I used to LOVE this app when it was the free version... no bugs or issues...then I had to start paying PREMIUM which is a ridiculous amount of money....costing 50% or more of what it costs to run all of Shopify..... since the update I can no longer access customers points on POS if they have more than one reward to use. Customer support is useless as you can only contact thru email and it takes at least a day for someone to get back to you. I will be looking for a new more affordable points system to use.
Hi Julie,
We're always here for you if you need help, and you are more than welcome to request a callback if you feel speaking to support directly would be easier for you!
The POS issue is a known problem and we are working with Shopify's development team as we need them to help address a known API issue they have to get this fixed. I do apologize for the time it taking them to resolve this.
I see Salem and Allie are in touch from our support team, but I will follow up with you directly to see if there's anything more we can do to empower you with Stamped!
The system is flaky and the support is very slow. I only got one month free for it not working - now I see another person got 2 months free. I will be requesting the extra month as the system is not adding points since the start of this month. My customers are angry. This is completely unacceptable for an app that costs $170 per month.
Support is ignoring my request for information about why this is not working. I am now actively looking for an alternative.
Hello PekoeTea Edinburgh team,
We genuinely apologize for the ongoing inconvenience and the delay in addressing your concerns. The issue you're encountering with the POS app indeed involves a dependency on Shopify for resolution, which has contributed to the extended timeframe.
We'd like to apologize for any miscommunication regarding the compensation duration. We aim to ensure fairness and rectify any discrepancies in our resolution process. We're more than willing to address your concerns and further extend the compensation accordingly if necessary.
Our team is actively investigating the points discrepancy, and we're committed to resolving this matter as soon as possible. Your feedback about the slow response time has been duly noted, and we're working to improve our support efficiency.
Please allow us the opportunity to rectify this situation and restore your trust in our service. If you have any further information or queries, we encourage you to reach out directly, and we'll prioritize your case.
Thank you for your understanding and patience.
Your partners in success,
All of us at Stamped
Tremendous disappointment. So many issues it's hard to explain all here. Their system doesn't fundamentally work. Their launcher API takes 20+ seconds to load. Customers are unable to redeem rewards. Customer support for these critical issues is basically non-existant.
Hello KITSCH,
Thank you for your review and feedback.
We apologize for the issues you are facing with the rewards widget. Our engineers are currently working on fixing the concerns, and we will get back to you once they have been resolved accordingly.
There's too many bugs using this Stamped Loyalty and Referral system. Upon transaction of sale via Shopify POS, customer points are not reflected in the system even after 3 days of transaction. Hope the tech team could solve this issue as the entire redemption and reward system is not bullet proof.
Hi there House of AnLi team,
Thank you for your feedback here. The POS aspect of our Loyalty product is currently receiving an "all hands on deck" approach from our product team and we should see positive results very soon!
My apologies that you have been negatively affected by this known issue.
I see several support tickets from you where we are waiting your response to help with some of our troubleshooting. Please work with the Advocates who are trying to assist and they will be able to sort you out!
If there is anything more we can do to change your experience with our wonderful Loyalty product please let me know.
UPDATE 5 months later:
STILL DOES NOT WORK FOR Shopify POS!!
They keep blaming Shopify for an API issue! For 5 months I have had to manually discount customers based on points and then manually redeem those points every week. I spend about an hour every week for the last 5 months doing this. And still, customer support is a joke now! 1 day response time and it's always in the middle of the night. I'm in Los Angeles, they are half way around the world. And their initial response is "Are you still experiencing this issue?"
Stamped is a joke now! I wish I wasn't so fully invested in them! Too big to care anymore!
I’ve had Stamped on my store since starting 3 years ago. The owner himself used to reply to emails. Not anymore, which is fine. Good for you for growing. But now customer service is horrendous!! It takes weeks to get anything fixed. My customers cannot even redeem points in person.
Hi Nordic Catch team,
Thanks so much for your many years of use, though I apologize that you have felt our support hasn't met your standards lately. We're expanding our team to ensure our service levels are top notch!
After looking at your open tickets, it appears the issue that led to this review is a difficult one that has already been escalated to our most senior engineers. We've pushed a temporary workaround to your account that should keep things moving while we work on a more permanent solution here.
I've reached out separately as well to make sure you're looked after and to give us a chance to address all your concerns.
I'm paying $279 a month to have Stamped Review integrated with Stamped Loyalty. For this expensive price, the least I would expect is that everything would work without a hitch. It's been a month since my customers can't review their purchases from their Loyalty program to earn points. I've contacted the support team 3 times with photos and videos and I get nothing but automatic emails. Outrageous...
Hi All Yours team,
We're very sorry to see this has been your experience.
I've reached to personally to see if we can assist you further, though I see you don't have any active support tickets with us at the moment.
Our team has been in contact with you for all your support tickets, though I can appreciate how the wait for a first reply can be frustrating. We can assure you all the replies we've sent have not been from any automatic response trigger, and come from real people like Ashok and Blake who have been helping you out!
We are working hard to improve our Loyalty product and look forward to our continued partnership. Please reply to the email I sent you directly and we can look into ways we can better support you.
Looks promising in all the videos but DOES NOT DELIVER!
There is next to no support and so many glitches! It cant even calculate customers points properly. What a waste of 3 months of our money and time! Save yourself the headache and do not waste your time or your money. We are paying $479 USD a month for the top level and it doesn't work! What a joke!
Hello Wholefoods Refillery team,
I'm sorry to hear that you've had a frustrating experience with our program. I understand how important it is for you to be able to use our tools without any issues.
We appreciate your feedback and want to assure you that we're here to support you and advocate for your business.
I understand that Tarn, a member of our team, is currently working with you to resolve the technical issues you've been experiencing. We're committed to finding a solution that works for you and ensuring that you can use our program seamlessly.
I'll be reaching out separately to connect with you and ensure you're on the right support plan.
Thank you for your patience and understanding. We look forward to resolving this with you as quickly as possible.
Been using this for 2 months now and am so unhappy. I've been having so many issues with things not working and customers complaining that they can't use their points as they should. When I contact support they tell me its a global problem and they are working on it...there is no way to talk to an actual person in real time and the email support is completely unhelpful. Looking for a different app.
Hi there Monday Morning Press team,
Thank you for taking the time to share your feedback with us. We are sorry to hear that our app has not met your expectations and that you have been experiencing issues recently.
We understand that the problems you have encountered have caused inconvenience for you and your customers; we want to assure you that our team is doing everything we can to fix it as soon as possible. We apologize for any inconvenience this has caused.
We also understand your frustration with the level of support you received. I have reached out to you personally to see if we can arrange a live call to get you back on track.
We appreciate your feedback and assure you that we are taking it into consideration as we work on improving our app and services.
We value our partnership and hope that you will continue to succeed with Stamped.