TikTok

Terrible. put in ticket and followed process, product categories will not work, templates will not work and their only answer (they've told me multiple times to do and then decided they wanted me to submit screen recordings of me doing it because they didn't believe me and then closed the ticket without resolution) was to clear the cache and use an incognito browser. Absolute Garbage.

You work long and hard to establish a presence, and as soon as you start to earn some orders they will give you meaningless violations and hold your funds for 365 days!

All my orders have been shipped and delivered without a single issue. Now after months of selling, they ask for intrusive personal information even when they have already verified the business and have all the business certifications and tax documents. If there was ever an issue, why would you let me start to sell in the first place?

They have ZERO customer service and support. I will close the TikTok Shop and uninstall the app.

I have been going back and forth with support over issues with a error message whenever I try to manage anything on the site. Absolutely ZERO help has been given to correct this issue. Its beyond frustrating especially when it took me forever to be approved for a tiktok shop. They need to do better. Very unsatisfied.

Zero customer support. They have a chat box that remains unanswered. Their shop mangement page has an error. It shows to refresh or content customer support. Customer support does not respond. Tiktok orders transfer into Shopify with astericks so we cannot see the full address.

I would not recommend any company to use this app. We processed hundreds of orders and tiktok cancelled and refunded orders AFTER shipping labels were created and shipped. So customers received product for free at that point. We were completely unaware this was happening because shopify doesn't notify you that tiktok cancelled the order. We are devastated that Shopify is allowing this app to even be used in their system. Shopify claims its not their issue. Tiktok doesn't even offer a callback option, only AI generated responses.
We are a multimillion company that trusted this app to integrate seamlessly within shopify. There is zero excuse for them to not have to notify you within the shopify platform of any changes or discrepancies about an order.
On top of that the amount of fees tiktok charges and the amount of discounts and free shipping they offer customers just doesn't make sense.
DO NOT USE THIS APP. YOU WILL RECEIVE ORDERS, BUT IT WILL NOT TRANSLATE TO INCOME.

I am having a lot of product sync issues and cannot get support from tiktok. When listing new products on shopify they will not compile to the sync list and there is no sync new products tab like there is in the help videos.

My variants will not map correctly. Anytime I manually map, if any updates happen to the product, it will create an orphan product and break the mapping.

I have tried working with their support and had it escalated only for the ticket to be closed without any help. When I opened another help ticket, it was immediately closed again.

I work in I.T. full time and I can't figure out this stupid app. First once I connected my Shopify to Tiktok it started trying to sync my whole product list. I had no say what so ever. So of course you start getting sync errors when it's trying to add over 1000 items at once without you even setting anything up. So after handling that I created a template to test out. Created it and then its not even an option when trying to sync a product. I can see them in templates setting, but nothing shows up when editing the products. Now I can't even add a product without receiving some type of error, and no customer service whatsoever.

A pointless app. TikTok will not import the order name or address into Shopify. The only way you can ship an order it to use their own seller center, and you still cannot obtain the order information UNTIL you ship it. Tiktok is trying to monopolize using their own shipping services if you sell on Tiktok. You cannot use any other form of shipping. DELETING.

It seems easy to set up, but I can't even get past the login when linking TikTok with Shopify. Thinking I might have done something wrong, I tried logging into the TikTok app itself and was successful. For some reason, I'm unable to log in through Shopify. My passwords are correct, so the issue isn't on my end.