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I have given too much. Guys don't fall for this app. Neither their customer support have any idea about the product and nor the app. Sometimes it works, and next time it stops working. And every time you reach to customer support they send you screenshot of their manuals as if we entrepreneurs are illiterate. I have taken Business plan and my god, last 1 week has been a hell for me. I have to explain customer support team like babies holding their hands and every time you reach out, they come with excuse of "We will get back to you tomorrow" and I have to follow up with them to know the update. Simple words "Disgusting." Reach out to me at support@tiaztrove.com if any one needs proof of the chats how beautiful the support team is.
Stay away from this app. You can't even export the contacts one by one unless you want to upgrade to a 300+ a month plan. Plenty of other options out there that works best for small companies.
Thank you for your feedback. We appreciate you sharing your thoughts. The import function is available on our Premium plan, which has been in place since the beginning. We designed this tier to support businesses with more advanced needs, while offering a range of other features at different price points.
If you're on a lower plan, we'd be happy to assist with importing contacts for you once or twice as a courtesy. We’re always looking for ways to improve and value your input. We hope to have you try us out again in the future and offer live chat and email support for any questions you may have.
This app destroys your SEO on google. It made all my search listings show the ViralSweep front page description of contest. You have to pay $100 a month to get all of the emails from the contest. total bull sh7
We immediately looked into this issue as soon as your review was posted. We found that using our lightbox, if you added our code into the wrong section of the page, it would replace your meta tags for the duration of the time you were running the campaign on your website. We corrected this issue immediately. In regards to your comment about pricing -- this is not correct. Our lowest plan is $49 which gives you access to all the entries on your campaign, including analytics, which can all be exported. We hope you will give ViralSweep another chance in the future and we're sorry for any frustration this may have caused. We offer live chat and email support so please feel free to reach out in the future with any questions.
This app is poorly priced, the features seem good but the price isn't helpful when trying to decide what app to use for contests. If it were $20/month it would be worth it. $200 USD/month to be able to use on 1000 orders does not seem worth it. $2400 USD/year for a feature that shopify should have as part of their platform is unfortunate. Edit: Developers response did not address the point made in my review. Im changing this to a one star review due to the fact they chose to belittle my feedback instead of considering it is valid to leave a review if something is overpriced. They belittle my review for not having purchased their app, when I fully explained in the review it is too costly to purchase. Consider this, it is $30/month to use SHOPIFY. A platform that has far more to offer than this app. This app has far less coding requirements, far less to offer, and is priced at 6.7x the value.
Hello,
Our records show you never signed up for an account - you simply installed the app, looked at pricing, then left a negative review 3 minutes after installing the app without ever creating an account. We are sorry you would feel the need to leave a negative review having never even signed up for the app, and it is unfortunate Shopify allows this.