Shopify Marketplace Connect

The app can get extremely frustrating due to constraints when linking the Shopify catalog with existing listings on Ebay/Amazon. It leaves too much room for error, and the process to correct it is so complicated.

This app isn't very user-friendly. The instructions are incomplete.

The support is really hit or miss. Sometimes it's great, and sometimes it's downright infuriating and the person either doesn't understand the problem or is just trying to close the case without actually listening.

I use Shopify Marketplace Connect for Walmart and Target Plus to list my products. While Walmart's interface was initially less intuitive, it's now fairly easy to use. Target's listing process, however, has been very frustrating.

Walmart Marketplace:

Pros: Easy listing process once you're familiar with the interface.
Cons: Some prompts and expectations within the app could be clearer and more straightforward.

Target Marketplace Connect:

Cons:
* My first listing attempt was rejected without a clear explanation.
* The second listing required an excessive amount of detail, including numerous dimensions, making it unnecessarily time-consuming.
* The app needs clearer indication of which fields are truly required. Currently, it uses an asterisk to mark some required fields, but after submitting a listing, I receive critical errors for fields that were not marked as required. This inconsistency leads to multiple errors and wasted time.

* Target Plus lacks the shipping flexibility offered by other platforms. Sellers are locked into their initial choice of shipping carrier, which restricts options for both sellers and customers who may prefer different carriers or shipping speeds.

Suggestion:

* Target should streamline the listing process, clearly indicate which fields are mandatory, and ensure a smoother, more user-friendly experience.

* Improve shipping flexibility: Allow sellers to change shipping carriers based on weight, shipping cost, and speed.

Support Experiences:

Support experiences have been inconsistent. While some agents were unhelpful and unclear, I recently connected with Lou, who was fantastic. He was knowledgeable, empathetic, and provided clear solutions.

Suggestion: Ensure all support agents are trained to provide the same level of excellent service as Lou, with a focus on clear communication, empathy, and understanding.

Overall:

Enhance the seller experience by focusing on clarity and efficiency. Provide clear instructions, concise error messages (not everything needs to be critical), and a clear distinction between required and recommended fields. Streamlined processes and knowledgeable support agents are also essential.

I'm adding one star to my review because a leader from the company contacted me and explained the situation. However, the lack of follow-up and subsequent unresponsiveness from that same leader is disappointing and prevents me from rating higher. There are still issues with the app, and the customer communication via chat needs substantial improvement, including consistent and timely responses to customer contact. Addressing these fundamental communication and functionality problems should be a priority.

Really wanted to use this app, reading the reviews everything appeared to be positive about it.
Connected ETSY as wanted to start small, had an issue which Josh advised on swiftly.
This was followed by another issue whereby products were not syncing, spoke with Josh on the live chat and he walked me through the set up. All appeared to work and the information went from shopify to ETSY fine, did a test order and it didn't work.
Spoke to Live chat who said there had been a policy change (must have happened in the few hours between the morning and afternoon) this was now effecting orders from ETSY and i was best to carry on using ETSY directly as there was no timescale.
Sadly i wanted to get ETSY sorted before moving on the Amazon and EBAY so for the time being i have disconnected the account and removed the app
Hopefully it will work in the future but dont want to risk messing up ebay and amazon

a very inconsistent app. doesnt consistently download and sync listings, doesn't match 100percent of the time. Doesn't carry through prices completely.

I've only been using this app for a month and it has been great for listing stuff on ebay - it even resulted in some sales since my ebay store gets more traffic at the moment, BUT...

it seems to have imploded - inability to correctly edit ebay templates (hello, blank screen that references a liquid file that doesn't exist in my theme), Syntax/JSON errors, listings that don't show up in the marketplace connect listing management, etc... pretty frustrating since some of my prices on shopify are dynamic.

This was a fantastic app when we first started, but as our SKUs grew the app's limitations started to show. We have had major issues with the app randomly changing stock levels to zero and delisting 4000 items. Ive reached out to customer support 20 times and nobody is able to figure it out and even was told at one point I should use another option. Seems like this is a great option if you have low expectations and a small inventory. Disappointing.

I've been using this app for nearly three days to integrate my POD items on Amazon, but I'm still encountering issues. Customer service has been friendly and tried to assist, but they don't seem to fully grasp the problem. The user dashboard is very complex and hard to navigate. I've already spent two days on this app, so I'm hesitant to uninstall it right away. I'll give it one more week to see if I can make it work, but if you're new like me, you might want to consider exploring other options for now.

Your chat support is very helpful, but your listing and connection point to eBay is unintuitive and not useful

Avis mitigé à ce stade car notre portefeuille produits comporte de nombreux kits (ou bundles ou lots composés de plusieurs références )que nous avons réussi à créer pour Amazon. Toutefois les commandes Amazon ne remontent pas pour les bundles et MarketPlace Connect n'a pas de solution à date. Sommes déçus !

Theres too much going to a sku then when you back out you have to go all the way back to the home page and go back into the ap

and connecting an individual sku is not always easy

Amazon is working well, walmart just isnt