Reviews (1,820)

Overall rating
4.7
Counts per rating level
  • 73% of ratings are 5 stars
  • 16% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its cost-effectiveness, especially the free tier, and its seamless integration with Shopify for streamlined email marketing. They report improved engagement and conversions using user-friendly templates and personalized campaigns. Features like automated discount links and AI-generated options add value, with high open rates and professional email appearances noted. Support is helpful for data migration and troubleshooting.

June 13, 2025

Would love the ability to include more than one segment and possible an exclusion list to ensure I'm excluding a specific segment from email campaigns.

Properly Improper
United States
Over 2 years using the app
May 7, 2025

I like the assortment of templates offered as a starting place. Today, I put together my first email campaign using Shopify Email. I hope it does well. The style is a lot different from what we typically send from our 3rd party email service. It would have been nice to have more flexibility to move content block around within the template and center some of the left justified elements. Maybe that's all possible and I just didn't see how. Overall, it was a good first experience and motivating to spend time learning more of Shopify Email's capabilities.

MAD MAPS
United States
7 months using the app
April 15, 2025

I love using it, very simple. But I do wish I could sort through my emails by draft or not. I have some drafts that have gotten lost in the mix of emails that have been sent and emails that are scheduled. I would love to be able to sort by status.

Texas Quiltworks
United States
Over 2 years using the app
April 4, 2025

It's great, but my biggest issue is that I don't have the option to display my emails based on their title, and not the subject line. I have several workflows that use the same or similar subjects so it's impossible to tell them apart without opening them. Would be great to have the option (or even make Title default over Subject). That is how MailChimp does it.

Thanks so much!

Susie Benes
Canada
Over 1 year using the app
April 29, 2025

Not bad somewhat user friendly and adaptable, I wish there was more templates to chose from and it can get finicky when updating and editing but it works pretty well and ends up looking really nice once you get the hang of it!!

SCense Luxury Oils
Canada
5 months using the app
February 21, 2025

The app is easy to use and very handy. However, there should be more options to see results as a whole - in a determined period of time we should be able to see the accumulated metrics of: sessions, revenue, conversion rate and new subscribers as a whole.

angurä
Portugal
Over 2 years using the app
March 18, 2025

This has been the easiest part of my Shopify setup so far–super intuitive, great pre-set options. Only thing I would improve is setting your brand colour defaults for all emails automatically.

pitter patter
Canada
About 1 month using the app
January 29, 2025

We've been using the app for over a year and we really love it. However there are a few things the app is missing that would make it even better:

1. Image search: It would be great if we had the ability to search for a particular image rather than scrolling to find it or uploading a gazillion copies of the same one.

2. Collection section: Currently only products can be added. Adding a collection requires a workaround of adding an image, linking the image and button to a particular collection, etc.

These two upgrades would really make Shopify Email reach the next level. Other than that, we love the app. It's a must for any business small or big.

by valenti®
United States
Over 2 years using the app
February 22, 2025

I would recommend it because it is easy to use.

It would be improved if email had an integration with my blog post, so I could send it out seamlessly with publication.

REIMI Botanicals®
United States
Almost 3 years using the app
March 17, 2025

super fácil de usar. Ojalá y nos brindaran mas tools. como agregar GIF or videos cortos. también más Templates para todos los holidays en USA

Fighters Inc. - Martial Arts Equipment
United States
Over 3 years using the app

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