Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Reviews (3,951)

Overall rating
4.9
Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and repeat purchases through its loyalty program. They appreciate its ease of use, seamless Shopify integration, and customizable, user-friendly interface. The app helps in building a loyal customer base and potentially increasing average order values. Customer support is frequently praised for being quick and effective, enhancing merchant satisfaction.

February 24, 2025

We have been using Smile for our rewards system for many years now and have never had any issues.
The couple of times we have had questions over the years, the staff at Smile have been very helpful and prompt in responding.
Our customers love that they can be rewarded by shopping with us, and cash in points for discounts without needing to wait for a sale.

Strachan Creative
Australia
Over 3 years using the app
Smile.io replied February 26, 2025

Thank you for this lovely review - we are happy to hear you've had great customer experience when speaking with Smile and that your customers love using the app!

April 11, 2025

Smile has been a great loyalty program for our customers for the last 3 years! We have enjoyed the customizable features and fantastic support.

Roeda
United States
Almost 5 years using the app
Smile.io replied April 13, 2025

Thanks for leaving us a 5-star review!

Don't hesitate to reach out if you have any questions.

Smile Team ✨

March 12, 2025

As we continue to navigate and learn more about all Smile has to offer we continue to be wowed! The integration with Omnisend and Shopify truly simplifies the rewards program. Smiles customer service is great too! Cole and Shelby were a great team and resolved our issue! Looking forward to continuing to work with Smile.

Marist MPorium
United States
Over 1 year using the app
Smile.io replied March 14, 2025

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

April 2, 2025

Great customer service. Shelby was very knowledgeable and kinds. The app is easy to navigate. Wish I could change the name of the loyalty program and look of it without upgrading though.

Hermine
United States
6 months using the app
Smile.io replied April 5, 2025

Thanks for leaving us a 5-star review!

Don't hesitate to reach out if you have any questions.

Smile Team ✨

April 2, 2025

We’ve been using Smile for our rewards program for over a year now, and I couldn’t be happier with the service. The customer support is exceptional—they consistently resolve any issues and respond to my inquiries quickly. A special shout-out to Erin, who went above and beyond in helping me with a recent discount issue. Her responsiveness and helpfulness truly made a difference. Highly recommend it!

Glico USA Online Store
United States
Over 1 year using the app
Smile.io replied April 5, 2025

Thank you so much for taking the time to leave this review 💖

April 15, 2025

Smile is very easy to use and setup. Integrates well with Shopify and Klaviyo. Their team is incredibly helpful and responsive throughout the whole process. Really appreciate Cole who helped get my issue resolved quickly and was great to work with!

LTYG Shoppe USA
United States
2 months using the app
Smile.io replied April 17, 2025

Thanks so much for taking the time to rate us 5 stars! 🤩

April 9, 2025

Smile.io staff are kind and helpful. Answered all of my questions promptly and accurately. The knowledgeable, helpful staff made migrating from our previous loyalty program a breeze. Special thanks to Lisa and Angie for your patience and help!

Farm House Tack
United States
Almost 2 years using the app
Smile.io replied April 11, 2025

Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏

February 24, 2025

Excellent app! Increased our customer engagement and customers actually love it! The tiered program is a big plus for our customers. The dashboard is very complete and the features are better than similar apps we tried. Also, the support staff has been a delight to work with. Quick, competent and courteous.

ClogOutlet.com
United States
Over 5 years using the app
Smile.io replied February 26, 2025

Thank you for taking the time to leave this lovely review. We are so glad to hear that Smile's got features that work for your business and that you have a lovely experience whenever you speak with our support team!

March 4, 2025

Customer Service is amazing! They answer very quickly and have always helped me learn how to use the app for my business. I am a new user of Smile and have alredy had my own customers enjoy the app. Jade was very helpful in helping me resolve an issue I was having in using the app. Thank you guys for a great product.

Mimsy's Beauty Boutique
United States
6 months using the app
Smile.io replied March 6, 2025

Thanks for leaving us a 5-star review!

Don't hesitate to reach out if you have any questions.

Smile Team ✨

April 8, 2025

I would highly recommend this app. I was not able to get the app to work correctly on my website. Lynn checked out the issue and found an error in less than 30 minutes.

Distinct Designs
United States
2 months using the app
Smile.io replied April 10, 2025

We are so happy to hear that Lynn found a quick solution for you! Thank you for this lovely review.

Shopify uses cookies to provide necessary site functionality and improve your experience. By using our website, you agree to our privacy policy and our cookie policy .