Smile: Loyalty Rewards Program
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (3,959)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its customer engagement and loyalty programs, noting its user-friendly interface and customizable features like points, rewards, and tiers. Integration with Shopify and Omnisend is seamless, and the customer support team is praised for their responsiveness and effectiveness. Merchants find it valuable for increasing repeat purchases and enhancing customer loyalty.
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Smile is a great program, though the price is a lot for me as a small business, so I have downgraded back to the free one. I had it for about a year on the paid plan. I would prefer a yearly cost so hopefully once my sales have grown to over 100 orders a month they will have this option.
Thank you for your review! Our support team have reached out to see if there is anything else we can assist you with :)
The customer service and chat response is great. Lynn did a great job solving my problem. When the data that I needed wasn't present on the dashboard, she sent me everything I needed in a raw data file - great for analysis! Dashboard could be a bit more descriptive of the data presented.
It’s been helpful to a point, but once you go over your only allowance you can’t access any admin. If it doesn’t ever go back under the limit I was told I still can’t access it unless I go up to the next level which as a small business is out of my league.
Fortunately Andrea came and answered my call and helped me out. So I can access the admin section and amend it and answer customer questions.
Thank you for your review and feedback. A member of our support team members has reached out via email to address this with you.
Very helpful, thank you! Would be great to have the option of 1 point = 1 dollar, but the app won't let you accrue points less than 1. For example, you can't set it to give 0.5 points for every dollar spent.
Thank you for your review! Our support team have reached out to see if there is anything else we can assist you with :)
Great FREE program with lots of options as well as fairly priced paid upgrades. Quick and helpful chat support. Great integration with Shopify POS as well. Customers love that I can help keep track of and redeem their points for them when they shop in-store as well as online.
Thank you for your review and feedback. A member of our support team members has reached out via email.
We've been happy with Smile as our main rewards platform for several years and have consistently received great support from Lisa and the rest of the team. We'd like to see some additional features such as full integration without a pop-up (harder now with new customer accounts), more granular reporting for ootb emails, and a more robust segmenting engine, the cost and stability has made up for any lack of features. Great app.
Thank you for your review and feedback. A member of our support team members has reached out via email to address this with you.
I was upset about the costs with the app. Cole reached out and made everything better. He assured me and helped with the issues I was dealing with
Thank you for your review! We look forward to working with you closely :)
Always very helpful if an issue comes up that I am unable to resolve on my own!
Thank you so much for leaving your review! We really appreciate it!
- Smile Team ✨
wait time was lengthy but reps were helpful and thorough.
Thank you for your review! Our support team have reached out to see if there is anything else we can assist you with :)
Great app for having an intuitive and efficient loyalty and referral program. I’ve been using it for years. The customer service is very responsive. However, the price is very high, in my opinion, and I’m frustrated that I can’t access all the features (notably the one to redeem points at checkout) in French. For now, it’s only available in English…
Thank you for your review and feedback, we really appreciate it. One of the team has reached out and this will be looked into further by our internal team.