Smile: Loyalty Rewards Program
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (3,962)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its customer engagement and loyalty programs, noting its user-friendly interface and customizable features like points, rewards, and tiers. Integration with Shopify and Omnisend is seamless, and the customer support team is praised for their responsiveness and effectiveness. Merchants find it valuable for increasing repeat purchases and enhancing customer loyalty.
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Our store no longer needed this functionality, but the customer service was prompt and helpful
It does not appear to be working for me as yet. I was concerned that it was not working on my shopify, but it is. Thank you Andrea for your help tonight.
Thank you for your review and feedback here. Someone will reach out to discuss this further with you :)
App assez facile à paramétrer. Service support réactif et qui m'a bien aidée. Juste dommage que certaines fonctionnalités basiques soient réservées au plan le plus cher.
I had some questions about the Smile app integrations with Klaviyo and the employee I spoke to, Andreandana, was super helpful!
Thank you for leaving us a review!
Customer service have been great addressing any concerns or problems we've had.
Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏
Customer serivce is great
Thank you for your review and feedback. A member of our support team members has reached out via email.
App works really well, Had some trouble but I was contacted by a Manager and they were able to help me out!
Thanks so much for your candid feedback! We genuinely do appreciate it and will absolutely be taking a look into our internal processes to ensure that we are living up to our high standards.
Our Technical Support Manager, Maggie, has reached out to you to see what we can do to help you accomplish your goals. We're happy to help in any way that we can!
Yours in Loyalty,
✨ The Smile Support Team ✨
Easy to use, with helpful customer service
Thank you for your review. Our support team have reached out to see if there is anything else we can assist you with :)
We've been using Smile now for a couple of years and have been very pleased with our choice. We are on the basic plan and it has everything we need. They've also just added some new functionality for redeeming through POS which is fantastic since we just opened a retail location. Anytime we've had any issues or questions, they've been very quick to respond and helpful. Lisa was great and gave me exactly what I needed to know to fix my issue. Only reason they aren't getting 5 stars is that the POS redemption option could be a bit more seamless but I'm sure in time that will come.
We're so happy that your customers love the loyalty program! All we want is for you to be able to connect with them in a way that is meaningful! 🙌
Lynn's customer service was great.
Thank you for your review, we are so glad you had a good experience with Lynn :)