Smile: Loyalty Rewards Program
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (3,964)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its customer engagement and loyalty programs, noting its user-friendly interface and customizable features like points, rewards, and tiers. Integration with Shopify and Omnisend is seamless, and the customer support team is praised for their responsiveness and effectiveness. Merchants find it valuable for increasing repeat purchases and enhancing customer loyalty.
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Helpful and responsive customer support
Thank you for your review and feedback, we are really glad to hear you found our customer support helpful :)
A very clear and user-friendly apps to setup your loyalty system. Overall is good. Customer service used to take long time to response, however currently has been improved, my problem can be solved within few hours.
Thank you for your feedback. We are glad that you can see an improvement in the app!
I had to wait a while for an agent but once Brandon was available, I had all my questions answered quickly.
Fantastic App , prompt customer service when i needed it ! Integrates well with Klavigo and Shopify
Thank you so much for taking the time to leave a review, super glad we could help today :) - Jade <3
Good app, good response time to problems. Sometimes rewards are issued as a discount code, and sometimes as a gift card code. Haven't been able to figure out why yet.
Thank you so much for your review and your feedback! This is truly valuable to us! Should you still have any questions, please reach out to help@smile.io 🙏
I vetted a few different rewards programs and landed on Smile. It has all the features I need and customer service is always helpful.
Thank you so much for taking the time to leave us a 5 star review :)
We are super happy our customer support has been helpful!
If you need any further assistance, feel free to reach out! <3
- Jade & The Smile Team
Happy with this program. Could do with some improvement with regard to functionality but I think this will improve over time. We will continue to use it.
Hi there,
Thank you for sharing your honest feedback. We've reviewed the conversation and agree that your experience didn't match our usual high standards on this occasion.
One of our experience team leaders has followed up with you directly to address this.
We look forward to working together to make things right.
quick reply to my concerns, happy with the service.
Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏
We did reach out to your last conversation thread to see if there was any additional feedback you could provide us. Hope to hear from you there to learn more about your experience using Smile 🤓
Yours in Loyalty,
✨ The Smile Support Team ✨
Great support, nice features, it takes a little getting used to, but the support team is really helpful
Hey there! Thanks so much for your feedback 🙏 We've sent over an email to help out with this :)
I love the app but I wish the upgrades were more affordable to us in South Africa, please oh please consider us :-)